Concurrent Session (Onsite and Online)

BAN2318. Managing Complaints – AI-driven insights and foresight

The Complaints Management lifecycle, including complaint intake through root cause analysis and resolution, is an opportunity to leverage Artificial Intelligence for more consistent, defensible, and faster outcomes. We will cover how to leverage and integrate AI capabilities for complaints management, including how to obtain more effective insights and foresight.


Learning Objectives:

  • Identify role of AI in Complaints Management lifecycle
  • Analyze how to build and leverage AI capability for Complaints Management
  • Determine AI capabilities related to Complaints Management
Date/Time
–
CPE Credits
1.0
NASBA Field of Study
Information Technology
Level
Overview
Prerequisites
For individuals at all organizational levels
Advanced Preparation
None
Session Tags
All Banks
Speakers
Image of Satish Lalchand

Satish Lalchand

Principal
Deloitte
Image of Bibhu Patnaik

Bibhu Patnaik

Managing Director
Deloitte Consulting LLP