Concurrent Session (Onsite and Online)

CFC2117. Providing Excellent Customer Service for Accountants

Where accounting and customer service intersects. How to elevate your skills in your daily interactions.


Learning Objectives:

  • Learn the three pillars of customer service
  • Improve your daily interactions with your internal customers
  • Learn how to handle difficult conversations
  • Develop customer service standards for your team
Date/Time
Oct 28
1:45 PM–2:35 PM
CPE Credits
1.0
NASBA Field of Study
Business Management and Organization
Level
Overview
Prerequisites
1-2 Years in the Profession
Advanced Preparation
None
Speakers
Image of Teri Miller

Teri Miller

Vice President
AssuredPartners Aerospace
Image of Kristine Lemanski

Kristine Lemanski

CPA, CGMA, CMA
CFO
AssuredPartners Aerospace