CFO2305. Using Emotional Intelligence to Manage Change

In a world that is rapidly changing, it is important to think about how change is impacting and influencing our emotions. Emotions are involved in every decision we make. Emotional intelligence, or EI, is the ability to identify and manage your own emotions, and those of the people around you, and to focus your emotional energy to get things done. EI, is a flexible set of skills that can be acquired and improved with practice. In this session we will discuss how EI can be use to:

• Improve communication,
• Improve problem solving,
• Build relationships, and
• Manage stress.

Learning Objectives:

• Identify emotional intelligence.
• Recognize & understand the how emotional intelligence can be leveraged to manage change.