CU2010. Building the Smarter Bank: The Opportunity for Credit Unions

In this session, Steve Williams will present a strategic overview of industry shifts in the Post-COVID world and discuss the financial professional’s role in managing a changing business model and new technology challenges. Williams will share how Smarter Banks are leveraging digital, process automation and analytics in ways that will literally change the economics of the business. Listen to best practices among credit unions making the technological shift and learn what this means for the balance sheet and income statement in the years ahead.

Learning Objectives:

• Understand critical shifts in the banking business model
• Learn key financial and performance metrics for the new industry norm
• Understand how to shift a legacy financial organization to a new model