CU2104. Emerging from the Pandemic: What Does the “New Normal” Mean for Credit Unions?

Our members, employees and communities navigated an unprecedented environment in 2020. Consumer behaviors evolved as channel usage shifted. The workplace continues to change with remote work becoming the norm in many organizations. The economy is coming back but gaps have been revealed. What do these changes mean for credit unions and their priorities looking forward? How can credit unions capture opportunities at a time when new challenges are emerging?

Learning Objectives:

• Recognize the key changes in the marketplace arising from the pandemic
• Identify opportunities that will emerge for credit unions as we begin a new era