CU2107. Automation Using Robots: A Credit Union’s Successful Use Case

Robotic process automation (RPA) is a software technology that makes it easy to build, deploy, and manage software robots that emulate human actions interacting with digital systems and software. Robotic process automation streamlines workflows, which makes organizations more profitable, flexible, and responsive. Learn from the leaders in the industry about RPA, and the Credit Union that has embraced robots to create efficiency, build capacity and ultimately improve member service.

Learning Objectives:

• Analyze and gain an understanding of RPA, and what it is (and is not)
• Recognize and learn about the tools available to credit unions to implement RPA
• Assess and be inspired by the story of a Credit Union’s journey to embrace RPA technology
• Identify real-life RPA use cases for Credit Unions