CU2412. Keynote: Empathy Rates Rising: Investing in Inclusive Leadership

CHALLENGE:

We value our employees and we embrace our values. Wait? That’s not the challenge! The challenge is that living these values is tough when everyday things get in the way of the leadership basics. Today’s leaders make hundreds of decisions that often affect thousands of people daily. These decisions are coupled with developing partnerships, leadership coaching, cost targets, quality expectations, team meetings, project work, and engagement survey action plan deliverables. Given the magnitude of these daily responsibilities, rarely are decisions aligned in a concrete way to the mission and vision of the organization. This lack of focus results in tons of initiatives, much burnout, and marginal results.

SOLUTION:

Give it to HR! No. Just kidding. The answer is simple but it is not easy—focus on logical, empathetic, accountable, decision-making (LEAD). The work cannot get done without the people therefore we must center a spirit of empathy in every decision. In the Empathetic Leadership keynote, we restore levels of happiness and engagement by reminding participants of some critical truths.

Learning Objectives:

• Identify how to center empathy in decision-making to enhance employee happiness and engagement.
• Recognize how to consistently align daily decisions with the organization's mission and vision, reducing burnout and achieving better results.