DCPA2428. Evaluating and Measuring Your Change Management Initiatives

In an era of constant transformation, the ability to effectively manage and measure change is critical for organizational success. This session provides participants with the knowledge and tools needed to assess the effectiveness of their change management initiatives through both Key Performance Indicators (KPIs) and Key Behavior Indicators (KBIs). Attendees will explore how performance management strategies can drive successful change and learn how to leverage technology and dashboards to enhance transparency and decision-making. The session will also cover strategies for continuous improvement, enabling organizations to adapt and refine their approaches as needed.

Learning Objectives:

• Identify Key Performance Indicators (KPIs) and Key Behavior Indicators (KBIs) essential for evaluating the success of change management initiatives.
• Utilize performance management strategies to assess and drive the effectiveness of change initiatives in alignment with organizational goals.
• Implement technology solutions, including dashboards, to increase transparency and provide real-time insights into change management progress.
• Develop strategies for continuous monitoring and improvement of change management efforts, leveraging performance data to ensure long-term success.