ENG2534. The Relationship Between Employee Experience and Client Experience (EDG, SOC, PRA)

In the evolving landscape of professional services, the imperative to deliver advisory and consultative services places an unprecedented emphasis on both client and employee experience. Recognizing that attracting and retaining quality staff is a shared challenge, we'll explore the link between client and employee experience. Our objectives include defining their interconnection, developing a visionary perspective that aligns with the profession, creating actionable roadmaps for improvement, and exploring collaborative strategies for cross-functional leaders to elevate both client and employee experiences within the firm. This workshop equips participants with the tools to harmonize these seemingly distinct priorities for sustained success in the evolving professional landscape.

Learning Objectives:

• Identify the interconnection of client and employee experience.
• Identify ways to cultivate a visionary perspective that aligns client and employee experiences with the strategic objectives of the organization.
• Apply practical skills in creating actionable roadmaps to enhance both client and employee experiences.