ENG2534. The Relationship Between Employee Experience and Client Experience (EDG, SOC, PRA)

In the evolving landscape of professional services, the imperative to deliver advisory and consultative services places an unprecedented emphasis on both client and employee experience. Recognizing that attracting and retaining quality staff is a shared challenge, we'll explore the link between client and employee experience. Our objectives include defining their interconnection, developing a visionary perspective that aligns with the profession, creating actionable roadmaps for improvement, and exploring collaborative strategies for cross-functional leaders to elevate both client and employee experiences within the firm. This workshop equips participants with the tools to harmonize these seemingly distinct priorities for sustained success in the evolving professional landscape.

Learning Objectives:

• Understanding the Interconnection of Client and Employee Experience: Participants will gain a comprehensive understanding of how client and employee experiences are intertwined within the professional services landscape. They will explore the reciprocal relationship between these dimensions and how improvements in one area can positively influence the other.
• Developing a Visionary Perspective for Alignment: Attendees will learn to cultivate a visionary perspective that aligns client and employee experiences with the strategic objectives of their organization. This objective emphasizes understanding industry trends and leveraging organizational vision to foster coherence between delivering exceptional client service and ensuring employee satisfaction.
• Creating Actionable Roadmaps and Collaborative Strategies: Participants will acquire practical skills in creating actionable roadmaps to enhance both client and employee experiences. They will also explore collaborative strategies for cross-functional leaders to effectively collaborate across departments and functions. This includes exploring best practices and communication techniques to elevate satisfaction and loyalty among both clients and employees, thereby contributing to sustained success in the evolving professional landscape.