ENG25SS104. Client Experience: Your New Competitive Advantage, presented by Progress Sharefile

In a market where services are harder to differentiate and loyalty is harder to earn, customer experience (CX) has become your firm’s most powerful competitive edge. But delivering an exceptional experience isn’t just about client service. It’s rooted in how you price, systematize and empower your team. This session reveals how the intersection of pricing, process and employee experience (EX) can transform your firm’s value proposition and drive sustainable growth. Learn how to package services that clients actually want to buy, automate for consistency and scalability, and build a team that’s motivated to deliver standout experiences every time.

Attendees will learn:

> How productizing services and offering upfront pricing makes the buying process smoother and more client-friendly
> Why automation and standardized processes create consistent, high-quality outcomes that boost client trust
> The role of employee engagement in delivering better CX—and how to align team goals with client success
> How to use pricing and process improvements to attract better clients, increase profitability, and retain top talent

Learning Objectives:

• How productizing services and offering upfront pricing makes the buying process smoother and more client-friendly
• Why automation and standardized processes create consistent, high-quality outcomes that boost client trust
• The role of employee engagement in delivering better CX—and how to align team goals with client success
• How to use pricing and process improvements to attract better clients, increase profitability, and retain top talent