FMA2506. Courageous Conversations: The Inner Work

Traditional efforts to improve communication skills focus on models or strategies that, while valuable, overlook one key factor: the internal work that is often necessary to improve the way we communicate with others. Developing an impactful communication style requires that we attend to important elements of our “inner operating system,” such as thoughts, feelings, values, and decision-making models.

Learning Objectives:

• Evaluate at least five communication traps that undermine communication.
• Assess pressing personal challenges when it comes to communication.
• Interpret how the inner narrative and stories will influence communication style.
• Apply two simple but powerful tools for generating the right mindset to support better communication and the power of storytelling.