NOT2201. Welcome and Information | Keynote: Fearless Organizations

For decades, we wanted NFPs to be operationally excellent. Today, the game has changed. We now need NFPs to be fearless and an enabler for change.

From leveraging automation, ecosystem partnerships and changing service delivery models, Shawn Kanungo paints a vision of how NFPs can be a catalyst for others to help them drive innovation. He will also help to make sense of the rapidly changing demographic, societal, economic, and technological trends shaping the future of NFPs.

In this awe-inspiring talk, Shawn Kanungo provides a bold roadmap for the future. He explores how we can take unexpected approaches to innovation to remain relevant in this new world post-pandemic.

Learning Objectives:

• Identify ways to leverage automation and changing service delivery models to drive innovation
• Differentiate key trends shaping the future of NFPs
• Determine how NFPs can remain relevant in the new world post pandemic