PRA2413. Unlocking the Power of Non-Accountants in Your Accounting Firm

We will explore the untapped potential of three essential sources: professionals who provide services to our businesses, our non-accountant team members, and the candid feedback from our clients. By harnessing these diverse perspectives, we can effectively streamline our operations, foster innovation, and drive unmatched client satisfaction.

Learning Objectives:

• Identify external expertise to improve internal processes.
• Recognize how to improve clients’ experience by empowering non-accountant team members.
• Distinguish how to hire and utilize staff members with unique backgrounds.
• Recognize the power of client feedback.
• Indicate how to implement what you’ve learned in your organization.