WOM2301. Welcome Remarks | Keynote: Better Conversations in a Stressed-Out World

Celeste Headlee’s _Having Better Conversations _presentation focuses on the science-based fundamentals of communication and includes thought-provoking topics like the _smarter _you are the worse you are at communicating. This highly motivational talk is designed to inspire self-confidence and introduces strategies for enhancing personal and professional relationships by simply becoming better at having conversations. Celeste's workshop offers concrete actions to improve attendees' conversational skills and broaden their view of what constitutes a good (and civil) conversation. Communication has increased in our technological age, but meaningful conversation is increasingly rare. Celeste will talk about what prevents us from having productive conversations and the impact that social isolation is having on our business and our health. She also explains the science behind why communicating over email or video conference is often counterproductive.

Learning Objectives:

• Identify the fundamentals of better listening and why truly listening is such a critical part of better conversations.
• Recognize when to use video conferencing and when to pick up the phone.
• Recognize how to give advice to others without triggering a defensive reaction.